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Q: How do I place an order through the online ordering system?
A: Log in at the upper right hand corner of www.oklahomafood.coop. You will see a link for “INTEGRIS Employees”, and that will take you to the shopping interface for your hospital’s delivery system. When you log in, if you haven't started an order, it will prompt you to select your delivery location (which will be for Canadian Valley Hospital). Then click the button to start your order.
You can SHOP BY CATEGORY -- where you see all of the products of a given category. This brings up a series of icons for categories and subcategories for all of the food and non-food products offered by our farmers and producers.
You can SHOP BY PRODUCER -- where you can view all of the offerings by each individual farmer or producer that sells through our Coop.
You can browse by EXPANDABLE CATEGORY LIST. This creates a "tree" at the left side of the screen with all the categories and sub categories.
You can do a PRODUCT SEARCH, where you can search for words in the title or in the product description. For example, if you wanted to find all the ground beef products, you could search for Ground Beef in the product titles.
You can search for products by their CERTIFICATION. You can find all the Certified Organic, Certified Naturally Grown, No GMO Ingredients, or Animal Welfare Approved products.
Once you have identified an item that you would like to purchase, select the ‘Buy Now’ button on the left side of the product listing. This will bring up a dialogue box which will contain additional information about the product, and you will be able to adjust the quantity of the item you would like to purchase. Once you click the ‘Add to Order’ button, the product will be added to your shopping cart.
You can always view your in-progress shopping cart by going to ‘View Current Order’ at the top right of the screen.
Note: until you invoice is finalized on the Wednesday before delivery day, the shopping cart shows an ESTIMATED total as items with random weights (such as packages of meat or cheese) will not be finalized until that information is updated from the producers. The estimated total will include the highest weight and price of a random weight item. This is NOT the exact price that you will pay. After 5pm on the Wednesday before Delivery Day, your total will be finalized and will include the actual weights and prices of random-weight items.
Q: When will the Coop delivery days be for my hospital?
A: The Oklahoma Food Cooperative will deliver orders to your hospital twice a month. The deliveries will be made on the first and third Fridays of each month, except when the 1st day of the month falls on Friday. In this case the delivery will be delayed to the following week. In other words, in months were the 1st day is a Friday, deliveries will be on the 2nd and 4th Fridays.
The Coop will provide a calendar of the delivery schedule to you so that you will properly be able to plan/prepare ahead of time. Furthermore, we will send out email notifications around the opening/closing of the order windows, and on our delivery days to your hospital.
Q: When are the online ordering windows for these delivery days?
A: The online ordering windows will open on Sunday at 8:00am on the week of a scheduled delivery. The ordering window will close on Tuesday night at midnight, which means that the ordering window is approximately 2.5 days long.
Q: Can I change my order?
A: You can log in to your Coop account and add/remove products from you shopping cart until the ordering window closes for each ordering period (Tuesday at midnight). Anything in your shopping cart when the order window closes is considered an order. Between the close of the order and the delivery day, we will be entering weights on any random weight items and putting your order together. By logging in at the website you can view your temporary invoice in progress.
Q: What is a random weight item?
A: Some products (mostly meat) do not come at a standard weight. Each of these products shows a range of weights (i.e. 2 to 3 lbs) on the product listing, so you know the smallest possibility is 2 pounds and the largest is 3 pounds. When you place one of these products in your online shopping cart, our system shows the range of prices. If the price is $6/pound, then it will show you $12 to $18 for the price. It will use the highest possible price to estimate your subtotal so you know the highest possible price for the product. If you don't like it, you can delete it from your shopping cart.
After the order closes, the producer will look at the orders, and decide which specific item you will be receiving in your order. Suppose your roast actually weighs 2 pounds, 4 ounces. The producer will then enter the actual weight of the roast into your invoice, and the price will be recalculated to show the correct price of $13.50 (2-1/4 lbs @ $6/lb).
So before the order closes, if you have ordered random weight items, your product subtotal is an estimate, not the price you will actually pay. Your invoice will not be higher than that price. It will almost certainly be lower.
Why do we estimate the high price? We don't want anyone to be unpleasantly surprised on delivery day by finding that the price is more than they thought it would be. We do our very best to provide full disclosure and transparency to our members and customers.
After the close of the ordering window, our producers will have until 5:00pm on Wednesday to enter all random weight items to their order. After 5pm on Wednesday, your invoice will be finalized for that delivery period, and you will be able to log into your Coop account at that time to pay for your order.
Q: When and how do I pay for my order?
A: INTEGRIS employees will be required to pay for their Coop orders with Paypal. Additional payment options may be added at a later date.
Once our Coop producers have finished inputting random weight items to the system (Wednesday of a delivery week at 5:00pm), you will be able to log into your Coop account to pay your final invoice. Go and view the copy of your finalized invoice (link at top right of page). Above the invoice, there will be a link that says ‘Pay with Paypal’. That link will take you to the Paypal website, and once you log in, you will be able to pay your Coop balance for that week.
Q: When can I pick up the items I have ordered?
A: The Oklahoma Food Cooperative will be delivering orders to your hospital twice a month on the first and third Fridays (unless the first day of the month is on a Friday). The pick up times will be between 4:00 and 6:00pm, and you will be able to come to the designated spot during that time window to pick up your order for that week. Please make sure to bring your Paypal receipt with you (either printed or on your phone).
Q: What if I have questions that are not covered in this list?
A: If you ever have any additional questions not covered here, or have any issues or difficulties using our system, please contact our General Manager at email@example.com or 405-605-8088.